Returns Policy – Helena's Hampers
Returns Policy – Helena's Hampers
At Helena's Hampers, we take great care in preparing and packaging every order to ensure it arrives in excellent condition.
Returns & Refunds
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Non-Perishable Items (Change of Mind): We accept returns for change of mind on unused, non-perishable gift items (such as keepsakes, hampers without food/beverages, and pamper goods) within 21 days of delivery. Items must be unopened, unused, and in their original packaging. Return shipping for change of mind is the responsibility of the customer.
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Perishable Items: Due to health, safety, and food standards, perishable items (including fresh fruit, cheese, chocolates, and fresh flowers) cannot be returned for a change of mind once dispatched.
Damaged, Incorrect, or Faulty Orders: Eligible items may be returned within 21 days of delivery if they arrive damaged, incorrect, faulty, or significantly different from the product ordered. If a return is approved, we will arrange collection or provide return instructions free of charge.
To help us assess your claim, please provide:
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Your order number
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A description of the issue
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Clear photographs of the item and its packaging
Once reviewed, we will issue a replacement, store credit, or full refund.
Order Cancellations: Orders may only be cancelled or changed if they have not yet been prepared or dispatched. Please get in touch with us immediately if changes are needed.
Refunds: Approved refunds will be processed back to the original payment method within 3 business days.
Contact Us Email: helenashampers@gmail.com
Phone: 0457 081 519